Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free refund process. Please review our policy below to ensure a smooth experience:

Eligibility for Refunds

Items must be returned in their original condition, unused, unwashed, and with all tags attached.

Proof of purchase (order number or receipt) is required.

Timeframe for Returns

You have 30 days from the date of delivery to request a refund.

How to Initiate a Return

Contact our customer service team at service@hongweir.shop or through our Contact Us page to request a return authorization.

Once approved, package the item securely and include the original packing slip or order confirmation.

Refund Process

Once we receive and inspect your returned item, we will process your refund within 7 business days.

Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item, please contact us, and we will guide you through the process. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at service@hongweir.shop with photos of the product and packaging. We will gladly replace the item or issue a refund.

For any questions or concerns regarding our refund policy, feel free to reach out to our customer service team. We’re here to help!

Your satisfaction is our priority!